Employee Productivity & Caller Experience

Improve employee productivity & deliver delightful caller experiences

Infortel Select serves up enhanced CDR reporting and analytics for Cisco, Webex Calling, Microsoft Teams, Avaya and other platforms, so you can see every step of your caller’s journey & improve customer satisfaction.

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Gain visibility into employee call productivity

Call counts and durations for sales, customer service and help desk teams

Ranking and exception reporting to flag leaders and laggards

Department-level reporting with summary stats or call detail

Customizable dashboards tailored to each department leader and their team's activity

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Learn more about how ISI’s powerfully smart and easy-to-use solution helps monitor and optimize employee productivity.

Improve caller experience

Complete inbound, outbound, internal, and transferred calls visibility

Cradle-to-grave caller experience level visibility from multiple call segments on a single report for easy investigation into call flow.

Ring time and abandoned call visibility for improved caller experience

Analysis by hour of day for identification of peak traffic times and staffing needs


Learn more about how ISI’s cradle-to-grave call tracking visibility is an effective tool for better caller experience.

Get call metrics & visibility essential for continual improvement

Contact center-like reporting for Hunt Groups, Native Call Queuing, and Call Queues.

See which agents within a hunt group or queue are actually answering calls.

Inbound call-ID and integrated reverse number lookup for ad hoc search inquiries.

Organizationally based security for controlled visibility.

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Does your organization lack visibility into employee and department productivity when it comes to call activity.

UC and telecom platforms generate call detail that can reveal employee productivity, but they do not give you the analytics to get to the root of the problem. There’s a lot left hidden

Go deeper and get better results with Infortel Select’s powerful CDR analytics and reporting. Reveal leaders and low performers within workgroups that make or receive calls. Monitor call volumes to ensure you are appropriately staffed. Use untapped call data to see complete call path, and use Infortel Select’s Premium Queue Analytics to gain “call center”-like metrics without the expense and complexity of a full-fledged contact center.

Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

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