How Queue Analytics Simplifies Reporting for UC Admins
For UC Admins and IT Ops teams managing call queues in Microsoft Teams or Webex Calling, reporting isn’t just a task—it’s a time-consuming burden.
Whether it’s ad hoc requests from leadership or recurring SLA reports for department heads, reporting often means:
- Jumping between platforms like Control Hub or Power BI
- Manually filtering raw data
- Struggling to make insights actionable
The Challenge: Manual Reporting That Drains Time
Real-world scenario:
A Webex Calling customer shared this during a proof of concept:
“Our managers needed user-level reporting by extension. But the only way to get it was to generate a report on every number in our tenant—just for the last 24 hours. That took nearly a full day to compile.”
Native Webex and Microsoft tools were never designed for business-level reporting. That leaves IT teams stuck in a manual reporting loop—with no end in sight.
The ISI Advantage: Instant, Filtered, Actionable
With ISI’s Queue Analytics solution:
- ✅ The same data was pulled in seconds
- ✅ Filters by extension and timeframe were applied instantly
- ✅ The result: clean, shareable insights—no waiting, no manual cleanup
⏳ McKinsey Insight
“Advanced analytics can reduce handle time by up to 40%.”
—McKinsey, 2022
Imagine the ROI of saving that kind of time from your IT reporting workflow.
The ISI Advantage: Instant, Filtered, Actionable
With ISI’s Queue Analytics solution:
✅ The same data was pulled in seconds
✅ Filters by extension and timeframe were applied instantly
✅ The result: clean, shareable insights—no waiting, no manual cleanup
⏳ McKinsey Insight
“Advanced analytics can reduce handle time by up to 40%.”
—McKinsey, 2022
Imagine the ROI of saving that kind of time from your IT reporting workflow.
Another Case: Microsoft Teams Admin
“I spent 3+ hours every week exporting raw data, filtering call records in Excel, and manually emailing reports to each department.”
With ISI’s Queue Analytics:
- Reports are automated and customizable
- The right data goes to the right people—automatically
- That admin now reclaims hours each week—and reports are more accurate than ever
💡 Forbes Advisor
“Call center analytics improves workflows, agent performance, and reduces operational costs.”
—Forbes, 2023
Why It Matters for Lightweight Call Centers
Call queues are often the front line of customer engagement—and they deserve the same level of insight as traditional contact centers, without the overhead.
ISI’s solution delivers:
- Call center-grade analytics for Teams and Webex Calling
- Visibility across queues, users, and extensions
- Actionable insights without needing a full contact center stack
🎯 TTEC Research
“Analytics delivers 360° customer views and drives root-cause resolution—essential for scalable CX.”
—TTEC, 2023
Business Outcomes That Matter
- Save time by eliminating manual report stitching
- Improve accuracy and reduce reporting errors
- Free up admins to focus on service levels, routing, and strategy
- Deliver call center insights—without the contact center complexity
Simplify Your Call Analytics
Your team shouldn’t spend hours building dashboards when they could be making strategic decisions. ISI Analytics gives you complete call queue visibility from day one—no spreadsheets, no lengthy setup. Get the insights you need to drive performance and prove ROI to leadership.
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