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  - Microsoft Teams Queue AnalyticsAdvanced call queue reporting and real-time agent dashboards for Microsoft Teams
  - Webex Customer AssistComprehensive queue performance analytics for Webex environments
  - Auto Attendant ReportsMonitor call activity, analyze performance, and optimize staffing decisions
  - Manager & Agent DashboardsMonitor queue performance and agent stats
  - Queue Performance ReportsHistorical analytics and trending for call queue optimization
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  - AvayaComprehensive call reporting for Avaya communication systems
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  - Compliance Call RecordingSecure call recording for regulatory compliance requirements
  - Call Speech TranscriptionAI-powered call transcription and speech analytics powered by Verint technology
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  - Customer Experience (Queue Analytics)Improve customer satisfaction with queue analytics and call journey insights
  - CDR Data ComplianceHistorical call data management for legal and regulatory compliance requirements
  - Call Accounting & Cost AllocationTrack telecom usage, allocate costs by department, and optimize spending
  - Compliance RecordingSecure call recording and data retention for regulatory requirements
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October 22, 2025

Analyzing Call Queue Performance in ISI Analytics | Webex & Teams Use Cases

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Caller Experience CDR Reporting ISI Analytics Overview Microsoft Teams Office Hours Queue Analytics Webex Calling

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At ISI Analytics, our mission is to simplify and accelerate how organizations gain insight into call queue performance. We eliminate the complexity of spreadsheets and Power BI builds by delivering cradle-to-grave visibility—right out of the box. With fast, accurate reporting and dashboards tailored to your KPIs, we empower your teams to make smarter decisions, earn trust from leadership, and scale with confidence.

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