We are excited to announce that ISI Analytics will be a proud sponsor of the Collaboration Village at Cisco Live 2025, happening from June 8-12 in San Diego. Cisco Live is the ultimate event for IT professionals and industry leaders to gather, learn, and explore the latest advancements in technology.
As part of our involvement, our CEO, Jason Forehand, will be delivering an insightful session titled “Gain Call Center Queue Insights with Queue Analytics for Webex Calling.” This session is designed to help organizations leverage advanced analytics to gain comprehensive visibility into their call center operations.
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About ISI Analytics
For over 30 years, ISI Analytics has been at the forefront of providing advanced call reporting and analytics for platforms like Webex Calling, Cisco UCM, and Microsoft Teams. Our solutions empower organizations to improve performance, reduce costs, and enhance the customer experience.
Why This Session Matters
The shift from on-prem UC to cloud-based solutions like Webex Calling is accelerating. However, native tools often fall short in providing the detailed insights needed to manage call queues effectively. Jason’s session will address these challenges and demonstrate how Queue Analytics can fill the gap by offering cradle-to-grave visibility for every call.
Key Topics to Be Covered
- Common Customer Complaints: Lack of visibility into missed or abandoned calls, manual reporting processes, and difficulty in holding staff accountable.
- What Queue Analytics Solves: Comprehensive visibility into queue activity, agent performance, and dashboards designed for non-technical users.
- Real-World Impact: Case studies from financial institutions and healthcare providers showcasing significant improvements in call handling and customer service.
- ISI Analytics Preview: A look at our visual dashboard with KPI widgets, agent summaries, and scheduled reports.
- Why It’s Built for Webex: Seamless integration with Webex Calling, supporting auto attendants, simultaneous ring, and overflow logic.
Come See Us In the Collaboration Village!
Our solutions are designed to work alongside Webex Calling, providing easy setup and fast onboarding without the need for additional software. Visit us in the Collaboration Village to see a live demonstration and learn how you can gain the insights needed to optimize your call center operations.
Final Thoughts
Webex Calling is a powerful platform, but the story doesn’t end with call routing. Queue Analytics from ISI Analytics provides the full picture, enabling your teams to deliver exceptional customer service. Join us at Cisco Live 2025 to discover how our solutions can transform your call center operations.
We look forward to seeing you in San Diego and sharing how ISI Analytics can help you achieve greater visibility and performance in your collaboration environment. Don’t miss this opportunity to connect with industry leaders and explore the future of technology at Cisco Live 2025!