Schedule a Meetup with the ISI Team
We’re excited to announce that ISI Analytics is once again a proud sponsor of WebexOne 2026, taking place October 5-8 in Austin, Texas. WebexOne brings together collaboration, customer experience, AI, and technology leaders from around the world, and we’re looking forward to connecting with customers, partners, and the broader Webex community.
See Queue Intelligence for Webex in Action
At this year’s event, we’ll be showcasing how organizations are using ISI Analytics Queue Intelligence to gain operational visibility across:
- Webex Auto Attendants
- Hunt Groups
- Call Queues
- Webex Customer Assist
While native reporting provides important operational data, many organizations need additional insight to understand queue performance, identify missed opportunities, measure agent productivity, and investigate individual customer interactions.
ISI Analytics helps bridge that gap with pre-built dashboards, detailed reporting, and drill-down analytics designed specifically for Webex environments.
Beyond Native Reporting
Whether you’re supporting a handful of queues or managing customer interactions across multiple departments, Queue Intelligence helps answer questions such as:
- Which queues are struggling to meet service-level objectives?
- Where are calls being abandoned or missed?
- How productive are agents across different teams?
- What happened during a specific customer interaction?
- How are operational trends changing over time?
Our goal is simple: provide actionable answers, not just more reports.
Why Webex Customer Assist Customers Are Taking Notice
As organizations adopt Webex Customer Assist, they’re looking for ways to extend visibility beyond standard reporting and gain contact-center-level insight without the complexity of a full contact center migration.
ISI Analytics delivers purpose-built dashboards and reporting designed to help supervisors, managers, and leadership teams better understand performance, staffing, customer experience, and operational outcomes.
Let’s Meet in Austin
If you’re attending WebexOne 2026, we’d love to connect.
Schedule a Meetup with the ISI Team
Whether you’re already using ISI Analytics, exploring Webex Customer Assist, or simply looking for better visibility into your Webex queue environment, stop by and say hello. We’ll be happy to show you what’s new, discuss your reporting challenges, and provide a live demonstration of Queue Intelligence.
WebexOne 2026 will be held at the Fairmont Austin from October 5-8, bringing together customers, partners, Cisco experts, technical training, and the latest innovations in AI-powered collaboration and customer experience.