Get better CDR reports from your UC platform.
ISI’s flagship cloud service, Infortel Select, is a vital CDR reporting, accounting, and analytics solution that enhances the capabilities of standard UC reporting tools. Add Infortel Select to your Cisco, WebEx Calling, Microsoft Teams, or Avaya platform and gain deeper, customizable, single-screen visibility into customer, partner, and employee call activities.
Analyze call data across platforms
Securing Your Call Records in the Cloud
Deployed via the secure, enterprise-grade Microsoft Azure cloud data center environment our infrastructure includes advanced security features, industry compliance certifications and periodic audits, and extensive data integrity and privacy protection. All your data is encrypted using AES 256-bit standards and is SSAE, PCI, HIPAA, HITRUST, FERPA compliant.
Available Infortel Modules
Infortel Select’s SSO with multifactor authentication support allows organizations to maintain a higher level of protection against a security violation than standard username and password verification methods. SSO will save your organization time, support resources, and money.Learn about SSO
An alternative to user portal call data access, we provide API access to ISI’s Cloud Analytics platform as a powerful and automated gateway to your unified communications data sources.Learn about our API
Secure call journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center with ISI's Queue Analytics. Get real-time visibility for calls in queue, agent availability, call abandon rate; and more.Learn about Queue Analytics
Infortel Select Use Cases
Save money with better usage data. Infortel Select helps you truly understand your telecom usage and expense, so you make the most intelligent, and profitable, business decisions. Allocate variable usage costs, fixed equipment costs and one-time charges, see your telecom spend broken out across your organization, and get the most value from your telecom system.
Improve customer experience. Infortel Select provides organizations with call metrics and visibility essential for continual improvement. Reveal leaders and low performers within workgroups that make or receive calls, and monitor call volumes to ensure appropriate staffing.
Infortel select makes call compliance simple.You need complete call activity visibility and fast, flexible, and on-demand ad hoc search tools. Infortel Select delivers historical call information in seconds, saving you time & money, making call compliance a lot less scary.
Unlock better call reporting and analytics
Reach out to our sales team to see how Infortel Select will help you improve your call reporting operations — everything from compliance to user adoption and performance.
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Want to learn more about the Infortel Select solution? Check the ISI Resource Center for a trove of helpful information on such topics as CDR, data analytics, unified communications, and more. Don’t see what you are looking for? Drop us a note email@example.com.View All Resources
Experience the power of ISI Analytics
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.Schedule a Demo Talk to an Expert