As U.S. government agencies continue modernizing communications, Microsoft Teams Government Community Cloud (GCC) has become a critical platform for secure collaboration and calling. One of the most common questions agencies ask during a migration is whether their third‑party solutions will continue working in a GCC environment. The short answer: they can—if they’re built the
Modernizing voice infrastructure is a priority for many state and local government agencies. For departments running Cisco Unified Contact Center Express (UCCX), migrating to Webex Calling Customer Assist is an attractive step toward cloud flexibility, simplified operations, and long-term sustainability. From a call-handling perspective, these migrations are often straightforward. But many agencies discover an issue
Higher-education institutions are modernizing communications as they expand across campuses, online programs, and distributed administrative teams. Many are moving to cloud-based calling platforms like Microsoft Teams Call Queues to simplify management, improve security, and support hybrid operations. But modernization often introduces a familiar challenge: reporting gaps. When leadership and department teams can’t see queue
Across the country, K–12 school districts are replacing aging phone systems with modern cloud-based calling platforms, like Microsoft Teams and Webex. The benefits are clear: improved security, easier management, and better alignment with hybrid school operations. But modernization often comes with a hidden challenge—reporting gaps. Accurate call analytics are critical for parent communication, school
With ISI’s UC Analytics many state and local governments have responded by augmenting their communication platform with advanced, on-demand analytics capabilities