Industry: Public Sector

A Better Way to Measure Microsoft Teams Call Queues Across a Higher-Ed Footprint

Graphic promoting ISI Analytics for Microsoft Teams Call Queues with the headline ‘A Better Way to Measure Call Queues Across a Higher‑Ed Footprint.’ Sub‑headline reads ‘Multi‑campus visibility. Secure access. Automated reporting.’ Background includes abstract campus icons and alert symbols.

  Higher-education institutions are modernizing communications as they expand across campuses, online programs, and distributed administrative teams. Many are moving to cloud-based calling platforms like Microsoft Teams Call Queues to simplify management, improve security, and support hybrid operations. But modernization often introduces a familiar challenge: reporting gaps. When leadership and department teams can’t see queue

Modernizing K–12 Communication: How One District Cut Missed Calls and Saved 380 Hours

  Across the country, K–12 school districts are replacing aging phone systems with modern cloud-based calling platforms, like Microsoft Teams and Webex. The benefits are clear: improved security, easier management, and better alignment with hybrid school operations. But modernization often comes with a hidden challenge—reporting gaps. Accurate call analytics are critical for parent communication, school