Provides a convenient and secure method to capture MS Teams CDR, Directory, and Queue data to transmit them to the ISI cloud.

The Microsoft Teams Admin grants API access by consenting to the required Microsoft Graph API permissions through the ISI Analytics authorization process. an M365 admin grant consent to the requested permissions. Once consent is granted, ISI uses the Microsoft Graph API to securely retrieve Teams call records, queue data, and directory information directly from the customer’s tenant.

Once consent is granted, ISI uses the Microsoft Graph API to securely retrieve Teams call records, queue data, and directory information directly from the customer’s tenant.

Data is encrypted using TLS and transferred in JSON format to ISI Analytics’ SaaS environment for processing, reporting, and visualization.