Queue Data #

Queue Data refers to the Queue Analytics data for Microsoft Teams or Cisco Webex. These options will only show if you are licensed for Queue Analytics. 

Queue Permissions #

• Role: Defines what actions the user can take in the product
  • No Access: User does not have access to Queue Data. 
  • Full Access: User can administer and report on all Queues. 
  • Manager: User can administer and report on their assigned Queues. 
  • Agent: User can view Dashboards on their assigned Queues. 
• Queue Access: Defines which Queues the user has access to. Shows if Manager or Agent role is selected. If user has Full Access they have access to all Queues. 
  • All Queues: User has access to all Queues
  • Specific Queues: Assigns access to specific Queues
    • Use the checkboxes to assign access to a Queue
    • Show only selected will filter the list to show only the queues the user has access to

Role Matrix #