This page describes the fields available for the Microsoft Teams Queue Detail Report Template. The question column will lead you to picking the right fields to meet your needs.
| Question | Field Name | Field Group | Description |
| Who Called? | Caller | Call Origination | The party that placed the call. |
| Caller Location | Call Origination | The City and State on the Phone Number of the call. | |
| Caller Id Name | Call Origination | The Caller ID Name of the party placing the call. | |
| How did the call start? | Call Original Start Time | Call Origination | The time the call originally started. |
| Call Original Destination | Call Origination | The original destination called by the Caller. | |
| Call Direction | Call Origination | Whether the call was Inbound or Internal. | |
| How long have they been on the phone? | Caller Interaction Time | Call Transfers | How long the Caller has been on the phone before being directed to the queue. |
| Transfer Depth | Call Transfers | How many transfers occurred before the call was directed to the queue. | |
| How did the call get to my queue? | Queue Source Type | Queue Details | The type of party that directed the call to the queue. |
| Queue Source | Queue Details | The party that directed the call to the queue. | |
| How did the call end? | Caller Final Interaction Time | Call Completion | The total time the Caller was on the phone. |
| Call Final Transfer Depth | Call Completion | The number of times the call was transferred or forwarded. | |
| Call Final Time | Call Completion | The time the call ended. | |
| Call Final Action | Call Completion | The action that ended the call. | |
| Call Final Destination | Call Completion | The destination at the end of the call. | |
| What happened in my queue? | Queue Start Time | Queue Details | The time the call started in the queue |
| Queue End Time | Queue Details | The time the call ended before transferring to an agent, forwarding to a different destination, or being abandoned by the caller. | |
| Queue Time | Queue Details | How long the Caller was waiting in the queue before the call was answered. | |
| Talk Time | Queue Details | How long the Agent talked to the Caller. | |
| Queue | Queue Details | The Queue the call was directed to. | |
| Queue Location | Queue Details | The location of the Queue in Webex. | |
| Agent | Queue Details | The Agent that handled the call. | |
| Agent Location | Queue Details | The location of the Agent in Webex. | |
| Presented Agents | Queue Details | The number of times the call was presented to an Agent. | |
| Queue Disposition | Queue Details | Whether the call was Answered or Missed. | |
| Queue Handling Type | Queue Details | How the call was handled by the Queue. | |
| Queue Handling | Queue Details | The Agent that took the call or the Call Handling Type | |
| Queue Final Action | Queue Details | The final action taken by the Queue or Agent. | |
| Queue Final Destination | Queue Details | The destination of the call after the Queue. |
