This page describes the fields available for the Microsoft Teams Agent Detail Report Template. The question column will lead you to picking the right fields to meet your needs.
| Question | Field Name | Field Group | Description |
| Who Called? | Caller | Call Origination | The party that placed the call. |
| Caller Location | Call Origination | The City and State on the Phone Number of the call. | |
| Caller Id Name | Call Origination | The Caller ID Name of the party placing the call. | |
| How was the call handled by the Agent? | Agent Start Time | Agent Details | The time the call started at the Agent. |
| Agent End Time | Agent Details | The time the call ended at the Agent. | |
| Talk Time | Agent Details | How long the Agent talked to the Caller | |
| Queue | Agent Details | The Queue the call was directed to. | |
| Queue Location | Agent Details | The location of the Queue in Webex. | |
| Agent | Agent Details | The Agent that handled the call. | |
| Agent Location | Agent Details | The location of the Agent in Webex. | |
| Answered | Agent Details | Whether the call was answered or not. | |
| Agent Final Action | Agent Details | The final action taken by the Agent. | |
| Agent Final Destination | Agent Details | The destination of the call after the Agent. |
