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Managing Users

Getting Started #

This article provides instructions for managing users in ISI Analytics. Before you begin, please ensure you have the following:

Managing Users #

To manage the users in your ISI Analytics tenant:

  1. Login to ISI Analytics
  2. Navigate to Users from the navigation bar
  3. The list of Users includes the following information and actions:
    • Name: First and Last Name of the user
    • Email: Email address of the user
    • User Type: Whether the user is an Admin or User. Admins have access to everything and can manage users. Users have specific permissions assigned to them.
    • Status:
      • Active: The user is enabled and can login
      • Disabled: The user is disabled and unable to login
      • Legacy: The user is configured for legacy authentication. Legacy users cannot be edited. The next time the user logs in they will be asked to update their account.
    • Last Login: Date/Time the user last logged in
    • Action:
      • Edit User ( )
      • More Options ( )
        • Reset Password: Sends a password reset link to the user’s email
        • Disable User: Disables the user so they’re unable to login
        • Delete User: Deletes the user

Creating a New User #

To create a new user, Click . Details on creating a user can be found here.

Resetting a User’s Password #

To reset the password for a user, click the three-dots next to the user and choose Reset Password. The user will receive an email with a link to set a new password.

Note: If you use Single-Sign On (SSO) to login, this option will not be displayed.

Deleting a User #

To delete a user, click the three-dots next to the user and choose Delete User. When deleting a user, you will need to type DELETE to confirm that you’d like to delete all of the user’s Reports. This action cannot be undone.