Why is a specific person/user displaying as inactive, or in the wrong department? #
Answer: There may be an issue with the directory import. Please reach out to ISI Support for further troubleshooting.
What is the difference between a user and a login? #
Answer: A represents a person with an assigned extension, and takes up one of the accounts licenses. A login represents a user’s credentials to access the Infortel site and does not take up a license.
How do I change my password, add new users, and edit user permissions? #
Answer: Please refer to the Web Portal User Login Maintenance Guide.
Why is my Infortel directory not reflecting changes in my CUCM? #
Answer: Go to the gear on top right of the screen, and select Directory Import > Find Import to check if there is a directory schedule set. This will determine how frequently the directory is updated.
Why am I only seeing inactive people in the directory? #
Answer: You may have a filter applied that is altering your results. Please check the Filter Tree, and make sure it is set to show the site(s) and activity level you need.
