This document will outline the steps required to push CDR to ISI’s SFTP server. All activities are performed from the web-based Cisco Unified Communications Manager Administration Console.

Enable CDR for all nodes in the Communications Manager Cluster #

1. Log in to the web-based Cisco Unified CM Administration Console.
2. Choose System → Service Parameters from the Menu.
3. Choose the publisher that will send CDR records to Infortel Select.
4. Choose the Cisco CallManager (Active) service.
5. In the System section, change the CDR Enabled Flag to “True”.
6. Set the CDR Log Calls with Zero Duration Flag to “True”.
   • Setting this parameter to “True” will significantly increase call volumes by sending records on incomplete calls. If you
     do not desire to collect Zero Duration calls, set this value to “False”.
     
7. If you need to report on K-Factor and QoS statistics, under Clusterwide Parameters (Device General), change the Call Diagnostics Enabled flag to “Enabled Only When CDR Flag is True”.
8. Set the “Show Line Group Member DN in finalCalledPartyNumber CDR Field” to True. If using Hunt Groups, this will allow you to see the Line Group Member extension in the CDR instead of just the Hunt Pilot number.
9. Set the “Show Line Group Member Non-Masked DN in finalCalledPartyNumber CDR Field” to True. If using Hunt Groups, this will allow you to see the Non-Masked version of a Line Group Member extension in the CDR.
10. Click Save to save the changes.
    
11. Repeat these steps for all subscribers within the cluster.

Configuring CDR Push #

Note: Port 22 outbound must be opened for transfer.isi-info.com

1. In the Navigation drop-down at the top of the screen, choose Cisco Unified Serviceability and click Go.
2. Choose Tools → CDR Management from the menu.
3. Typically, there will be no need to change the General Parameters.
   • If changes are required, please refer to your CUCM documentation.
4. In the Billing Application Server section, you will add the Infortel Select SFTP server that will be receiving the call detail records:
   • Click on “Add new” to add a new FTP or SFTP Server.
   • Host Name / IP Address: transfer.isi-info.com
   • User Name: Provided by an ISI Project Manager or Support technician
   • Password: Provided by an ISI Project Manager or Support technician
   • Protocol: SFTP
   • Directory Path: Provided by an ISI Project Manager or Support technician
     
5. Click on Add to add the entry. CUCM will attempt to contact the SFTP server and confirm a successful connection.