End of Support Notice: Remote Collection and Cloud Connect Version 11 #
Effective August 31, 2025, ISI Analytics will officially end support for Remote Collection (all versions) and Cloud Connect Version 11.
What This Means #
- Customers with auto-update enabled do not need to take any action
- You may continue to use the software, however, future changes to our cloud environment may introduce breaking changes for unsupported versions.
- Security, performance, and manageability improvements are only available in Version 12 and beyond.
Recommended Action #
To maintain compatibility and support, customers should upgrade to Cloud Connect Version 12 as soon as possible.
Version 12 includes:
- Enhanced security and performance
- Management and Configuration using app.isianalytics.com
Click here for step-by-step instructions to upgrade.
Additional Information #
A list of frequently asked questions and their answers can be found here.
If you need further assistance, please contact support.
June 2025 #
Version 12.0.35243
Release Date: 2025-06-05
MD5 Checksum: 6A61887B729493AC2300FB6C3BCD58FF
Highlights #
We have released Version 12 of our Cloud Connect software. While this release does not bring new features, we re-wrote the software using updated frameworks and components to enhance security and performance
January 2025 #
Version 11.0.31160
Release Date: 2025-01-27
MD5 Checksum:137C6417C3A613DB91BC862089406750
Highlights #
- Added support for Cisco Unified Communications Manager (CUCM) Extension Mobility Network Call Queueing (NCQ) profiles
Bug Fixes #
- 24541 – Threshold Menu Errors for Customers with NCQ + UCCX
- 23974 – Cloud Connect NCQ | New Site Config To Include Valid System Defaults
- 22656 – NCQ CUCM Throttle Error
November 2024 #
Version 11.0.28767
Release Date: 2024-11-13
MD5 Checksum: BE2A16C48170DC6645BAE0A4C35531EE
Highlights #
We’ve added a feature that informs you if your system is configured to receive automatic updates with each new release.
General Maintenance #
We’ve made general security, performance and user experience improvements.
November 2024 #
Version 11.0.28767
Release Date: 2024-11-13
MD5 Checksum: BE2A16C48170DC6645BAE0A4C35531EE
General Maintenance #
We’ve made general security, performance and user experience improvements.
October 2024 #
Version: 11.0.27872
Release Date: 2024-10-14
MD5 Checksum:
1C90D76996658009BB46B4E212552D7A
General Maintenance #
We’ve made general security, performance and user experience improvements.
Bug Fixes #
23811 – Last Name of Devices is incorrect when Include Objects Without Users option is chosen
23891 – Importing objects without users does not create extensions
23892 – Missing users in import file
23893 – Incorrect device ownership
23894 – Duplicate users
23895 – Incorrect record count
September 2024 #
Version: 11.0.27255
Release Date: 2024-09-18
MD5 Checksum: C17C3CFA5210192E5B0C6318B3DA96B
Highlights #
In the latest release of Cloud Connect, we are pleased to introduce an MD5 checksum for the installer. This enhancement ensures that customers can verify the authenticity and integrity of the installer. A user can confirm that the installer has not been tampered with or corrupted during download, offering an extra layer of security and reducing the risk of issues caused by corrupted files or malicious interference.
General Maintenance #
We’ve made general security, performance and user experience improvements. More details can be found below.
Bug Fixes #
- 23385 – Error handling special characters
June 2024 #
Version: 11.0.25349
Release Date: 2024-06-24
Highlights #
Cloud Connect is the new and improved version of Remote Collection that bridges the gap between your on-premises infrastructure and the ISI Cloud. All of the same features of Remote Collection are supported with great new features like real-time telemetry, cloud configured directory import, and a pathway to new features. See the server requirements for Cloud Connect for more details.