What can we help you with?

View Categories

Call Record Search

Field Name Field Group Description
Account Code Call Field The Account Code or Name used on the call. An account code or Name assigns a call to a specific account or client.
Auth Code Call Field The code entered by a user, prior to making a call, that provides additional calling privileges.
Call Direction Call Field The classification of how the call passed through the calling platform. Values: Inbound, Outbound, Internal, or Trunk to Trunk.
Call Type Call Field The classification of the Jurisdiction. Ex: Local, Long Distance, International, Info/Assist, Inbound, etc.
Called Party Call Field The party that received the call.
Calling Party Call Field The party that placed the call.
ConferenceID Call Field A Unique ID associated with each leg of a conference call.
Data Source Group Name Call Field This is the name of the group to which the data source belongs.
Data Source Name Call Field Name of the Data Source the call is associated with.
Duration Call Field Duration of the call.
Extension Call Field Identifier of the internal user that placed or received the call.
Extension Location Call Field Extension Location maps extensions into logical groups. This is the Extension Location to which the extension on an outbound, inbound, or the originator of an internal call belongs
Extension Location Destination Call Field Extension Location maps extensions into logical groups. This is the Extension Location to which the receiving extension on an internal call belongs.
Line Type Call Field The type of extension as defined in the Directory.
Originating Data Source Name Call Field When using Networked PBXs, this is the data source where the call started.
Raw Extension Call Field When Reporting Extension modifies the Extension, this field shows the original value.
Ring Time Call Field Amount of time the phone rang before the call was answered.
Second Extension Call Field The second extension to where the call was transferred
TransferID Call Field A Unique ID associated with each leg of a transferred call.
UniqueID Call Field A Unique ID associated with each call.
Abandoned Call Flag Indicates the caller hung up before the call was answered on an Inbound or Internal call.
Auth Code Call Call Flag Indicates that an Authorization Code was used on the call.
Conference Call Flag Indicates the call is part of a conference call.
Mobile Termination Call Flag Indicates the call terminated on a mobile phone. This can only be determined for non-US calls.
Transfer Call Flag Indicates the call was part of a transfer.
Trunk to Trunk Call Flag Indicates the call was trunk-to-trunk.
Voicemail Call Flag Indicates the call went to voicemail.
Calling Party Number Cisco The party that placed the call.
Cisco Login User ID Cisco This field is used to include the Cisco Login User ID.
Destination Cause Code Cisco Cause Code is used to identify when a problem occurs with a call. The field provides a cause code for the call’s destination.
Destination Cause Code Description Cisco Cause Code is used to identify when a problem occurs with a call. The field provides a cause code description for the call’s destination.
Destination Cause Code Status Cisco Cause Code is used to identify when a problem occurs with a call. The field provides a cause code status for the call for the call’s destination.
Destination Mobile Device Name Cisco Specifies the device name of the called party if the call is received by a Cisco mobile application.
DestLegIdentifier Cisco DestLegIdentifier of the call.
Device Name Cisco This field is used to include the name of a device.
Device Type Cisco This field is used to include the type of device.
Disconnect Initiator Cisco Party that disconnected a call.
Final Called Party Number Cisco Gives the final destination of a call.
GlobalCallId Cisco GlobalCallId of the call used for troubleshooting.
Last Redirect DN Cisco The last extension that redirected the call to the person who answered
Original Called Party Number Cisco Gives the original destination of a call, which may be different than its final destination
Original Mobile Device Name Cisco Specifies the device name of the calling party if the call is placed from a Cisco mobile application.
Originating Cause Code Cisco Cause Code is used to identify when a problem occurs with a call. The field provides a cause code for the call’s origination.
Originating Cause Code Description Cisco Cause Code is used to identify when a problem occurs with a call. The field provides a cause code description for the call’s origination.
Originating Cause Code Status Cisco Cause Code is used to identify when a problem occurs with a call. The field provides a cause code status for the call’s origination.
OrigLegIdentifier Cisco OrigLegIdentifier of the call.
Cost Cost Cost of the call as defined by the Billing Description.
Call Hour Date/Time Displays the hour of the day in which the call occurred. Values: 00-23
Call Month Date/Time Displays the month in which the call occurred. Values: 01-12
Call Week Date/Time Week number according to the ISO-8601 standard, weeks starting on Monday. Values: 1-52
Call Year Date/Time Displays the year in which the call occurred in the format of YYYY.
Date Date/Time Date on which the call(s) occurred. See the Formatting Tab  topic for supported formats.
Time Date/Time Time the call started.
Alternate Directory One of the Directory fields to assign custom attributes to a person.
Code (External) Directory One of the Directory fields to assign custom attributes to a person.
Data Directory One of the Directory fields to assign custom attributes to a person.
DID Directory One of the Directory fields to assign custom attributes to a person.
Fax Directory One of the Directory fields to assign custom attributes to a person.
First Name Directory First Name of the owner of the call.
Home Directory One of the Directory fields to assign custom attributes to a person.
Home Site Directory A Home Site is a physical location where a person is located.
Last Name Directory Last name of the owner of the call.
Mobile Directory One of the Directory fields to assign custom attributes to a person.
Org 1 Directory One of the Directory fields that assigns organizational hierarchy to a person.
Org 2 Directory One of the Directory fields that assigns organizational hierarchy to a person.
Org 3 Directory One of the Directory fields that assigns organizational hierarchy to a person.
Org 4 Directory One of the Directory fields that assigns organizational hierarchy to a person.
Owner Name Directory Full name of the owner of the call in the format Last Name, First Name.
Pager Directory One of the Directory fields to assign custom attributes to a person.
Receiver Name Directory Full name of the user that received an internal call in the format Last Name, First Name.
Title Directory One of the Directory fields to assign custom attributes to a person.
User def 1 Directory One of the Directory fields to assign custom attributes to a person.
User def 2 Directory One of the Directory fields to assign custom attributes to a person.
City Location City based on the Phone Number of the call.
Country Code Destination Location The ISO-3166 Country Code of the call’s destination. Ex: US.
Country Name Destination Location The Country Name of the call’s destination. Ex: United Kingdom.
Country Name Origin Location The Country Name of the call’s origination. Ex: United States.
Coutry Code Origin Location The ISO-3166 Country Code of the call’s origination. Ex: US.
Jurisdiction Location The classification of a call as defined by the Billing Description. Ex: Interstate/InterLATA.
Location Location The City and State on the Phone Number of the call.
State Location State based on the Phone Number of the call.
Area Code Phone Number 3-digit number that identifies each telephone service area for countries that use the North American Numbering Plan.
Area Code/Exchange Phone Number The Area Code identifies the service area and the Exchange identifies the local exchange or city for countries that use the North American Number Plan.
Caller ID Phone Number The Caller ID of the party placing the call.
CallerID Name Phone Number The Caller ID Name of the party placing the call.
E.164 Phone Number Phone Number This is a phone number that has a maximum of fifteen digits and comprises of the country code and the national phone number.
Phone Number Phone Number For an Inbound, Outbound or Trunk-to-Trunk call, this is the external party. For an Internal Call this is the party that received the call.
Phone Number Group Phone Number Logical grouping of Phone Numbers as defined in the system.
Average MOS QOS The average quality measured during the call. Values: 1 (poor) to 5 (excellent).
Call Quality Grade QOS The classification of Call Quality based on the Severely Concealed Seconds Ratio. Values: Good, Acceptable, Poor.
Concealed Seconds QOS This field represents the time during which some concealment is observed during a call.
Cumulative Concealed Ratio QOS This field represents the cumulative ratio of concealment time over speech time that is observed after starting a call.
Interval Concealed Ratio QOS This field represents an interval-based average concealment rate that is the ratio of concealment time over speech time for the last 3 seconds of active speech.
Jitter QOS This field describes the variations in latency of a VoIP transmission
Latency QOS This is a measure of the time it takes for a packet of data to travel from its source to destination. A high amount of latency will lead to poor voice quality
Maximum Concealed Ratio QOS This field represents the maximum concealed ratio that is observed during the call
Maximum MOS QOS This field indicates the highest quality measured during the call.  The range is 1 (poor) to 5 (excellent).
Minimum MOS QOS This field indicates the lowest quality measured during the call.  The range is 1 (poor) to 5 (excellent).
Packets Lost QOS This constraint is used for QOS reports only and identifies number of packets lost in the transmission of a call,
Severely Concealed Seconds QOS This represents the time during which a significant amount of concealment is observed. If the concealment that is observed is usually greater than 50 milliseconds or approximately 5 percent, the speech will not be very audible
Severely Concealed Seconds Ratio QOS This field indicates the ratio of Severely Concealed Seconds to the Total Duration + Ring Time, i.e., SCSR = Total Severely Concealed Seconds/Total Duration + Ring Time. This can be calculated for a single call or for a set of calls. The lower the ratio, the better the call quality.
Total Packets QOS Total number of packets used in the transmission of a call.
Queue Queue The Queue or Hunt Group a call went through.
Queue Time Queue Time call spent waiting in Queue.
Queued Calls Queue Indicates the call was Queued.
Facility Name Trunk/Gateway A grouping of Routes or Gateways.
Route Trunk/Gateway Route or Gateway used by the call.
Route Group Member Trunk/Gateway Route Group Member use by the call.
Route Member Trunk/Gateway Route Member used by the call
Source Facility Name Trunk/Gateway For trunk-to-trunk calls this is the facility the call came in on.
Source Route Trunk/Gateway For trunk-to-trunk calls this is the Route or Gateway the call came in on.
Source Route Member Trunk/Gateway For trunk-to-trunk calls this is the Route Member the call came in on.