Cisco Live 2024

ISI Invited to Cisco Live 2024 Collaboration Village

Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6

Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing our cutting-edge solutions alongside other top integrators and technology partners.

This year, ISI continues our commitment as a Cisco Select Developer, Select Integrator, and Preferred Solution Partner. Our flagship product, ISI Queue Analytics, is designed to integrate seamlessly with Cisco’s Webex Customer Experience Basics and Essentials platforms, enhancing the power of Call Detail Records (CDR) reporting and analytics across a suite of Cisco’s calling solutions, including Webex Calling, Unified Communications Manager (UCM), UCCX, and more.

Featured Presentation by CEO Jason Forehand

We are thrilled to announce that our CEO, Jason Forehand, will be presenting a must-attend session on Call Queue Analytics titled “CX Insights for Webex Customer Experience Basic & Essentials Platforms.” This session will delve into how integrating queue analytics with Cisco’s platforms can transform your approach to customer interactions and enhance workforce efficiency. Key insights attendees will gain include:

  • Harnessing End-to-End Caller Journey Analytics: Elevate customer satisfaction by understanding and optimizing every touchpoint in the caller journey.
  • Data-Driven Decision Making: Implement efficient call management strategies that are informed by comprehensive, actionable analytics.
  • User-Friendly Dashboards and Reports: Utilize ISI Queue Analytics’ adaptive and intuitive interfaces that cater to a broad spectrum of business needs, all without requiring deep technical expertise.

Connect with ISI in the Collaboration Village

Our team will be present throughout Cisco Live 2024 in the Collaboration Village, ready to discuss how you can unlock untapped value in your calling data. From boosting employee productivity and enhancing caller experiences to streamlining call accounting and compliance, our deeper CDR reporting and analytics help organizations optimize operations and save costs.

If you plan to attend Cisco Live 2024, make sure to connect with us from June 2-6 at the Collaboration Village. We will be demonstrating the latest capabilities of ISI Queue Analytics and discussing how your enterprise can transform calling data into powerful, actionable insights.

For Those Unable to Attend

For ISI clients and partners who cannot attend in person, we will provide a link to a video of Jason Forehand’s presentation following the event.

Learn More

Stay tuned for more updates and information on how to engage with us during the event. We look forward to seeing you in Las Vegas!

Experience the power of ISI Analytics

Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.

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