Featured Presentation by CEO Jason Forehand
Our CEO, Jason Forehand, presented a session on Call Queue Analytics titled “CX Insights for Webex Customer Experience Basic & Essentials Platforms.” Jason delved into how integrating queue analytics with Cisco’s platforms can transform your approach to customer interactions and enhance workforce efficiency.
Key insights include:
- Harnessing End-to-End Caller Journey Analytics: Elevate customer satisfaction by understanding and optimizing every touchpoint in the caller journey.
- Data-Driven Decision Making: Implement efficient call management strategies that are informed by comprehensive, actionable analytics.
- User-Friendly Dashboards and Reports: Utilize ISI Queue Analytics’ adaptive and intuitive interfaces that cater to a broad spectrum of business needs, all without requiring deep technical expertise.
Watch Jason Forehand's Cisco Live Collaboration Village Session Here!
Experience the power of ISI Analytics
Unified Communications has changed telecom and the ways we communicate. To secure the CDR reporting and data analytics visibility you need to access and use trapped call data, manage telecom infrastructure, monitor customer experience and employee productivity, and secure historical records, you need the power of ISI Analytics.
Schedule a Demo Talk to an ExpertTrusted by Professionals at
