From Webex updates to MS Teams 2.0 We’re Highlighting Enterprise Connect Innovations and Announcements. Enterprise Connect 2023 is in the books, and the ISI team was there in the Expo Hall, where we met and chatted with many customers, partners, and industry professionals. AI dominated the conversation at EC2023 this year, but additional and related
Calls are an important part of a patient’s journey, and call detail records reporting and analytics can help optimize patient experience and improve outcomes after discharge from care. Patients want clear communication. They do not want to wait endlessly on hold to get answers to important questions about their health. Hospitals also want to improve
Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.
We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”
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