ISI Analytics Successfully Completes SOC 2 Type II Audit

  ISI Analytics Achieves SOC 2 Type II Certification, Reinforcing Commitment to Security and Reliability   At ISI Analytics, trust and transparency are at the heart of everything we do. We’re proud to share that we’ve successfully completed our SOC 2 Type II audit as of October 30, 2025, covering the Security and Availability trust

The Hidden Challenges of Webex Reporting for Calling Queues

When organizations consider migrating to a cloud-based unified communications (UC) solution like Webex, they are often drawn to the amazing features that are truly transforming how teams collaborate. However, Webex doesn’t always offer all the features that an organization might need when it comes to analytics. While Contact Center solutions provide comprehensive analytics, they can

Hybrid Calling Environments Require Robust Reporting & Analytic Tools

ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX   Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience