Category: Queue Analytics

A Better Way to Measure Microsoft Teams Call Queues Across a Higher-Ed Footprint

Graphic promoting ISI Analytics for Microsoft Teams Call Queues with the headline ‘A Better Way to Measure Call Queues Across a Higher‑Ed Footprint.’ Sub‑headline reads ‘Multi‑campus visibility. Secure access. Automated reporting.’ Background includes abstract campus icons and alert symbols.

  Higher-education institutions are modernizing communications as they expand across campuses, online programs, and distributed administrative teams. Many are moving to cloud-based calling platforms like Microsoft Teams Call Queues to simplify management, improve security, and support hybrid operations. But modernization often introduces a familiar challenge: reporting gaps. When leadership and department teams can’t see queue

Modernizing K–12 Communication: How One District Cut Missed Calls and Saved 380 Hours

  Across the country, K–12 school districts are replacing aging phone systems with modern cloud-based calling platforms, like Microsoft Teams and Webex. The benefits are clear: improved security, easier management, and better alignment with hybrid school operations. But modernization often comes with a hidden challenge—reporting gaps. Accurate call analytics are critical for parent communication, school

3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines

Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even

Webex Calling Customer Assist: Key Features, Use Cases and Reporting Limitations

  As customer expectations continue to evolve, businesses are turning to agile and cloud-based solutions to modernize their communications and support operations. Cisco recently rebranded its Webex Customer Experience Essentials offering as Webex Calling Customer Assist, expanding its functionality with AI-powered features and streamlining its value for modern contact centers. In this article, we will

ISI Invited to Cisco Live 2024 Collaboration Village

Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6 Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing