Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.
Category: Microsoft Teams
What is Call Queuing?
How to use Call Queuing to Unlock Cost Savings and Improve CX
How Hunt Group & Queue Analytics Help Boost Productivity
The Problem: A national health insurer was struggling to increase efficiencies in departments managing high call volumes. Their existing contact center solution was not only expensive but also increasingly difficult to maintain. They needed a cost-effective alternative that could handle complex call traffic without sacrificing performance. The Solution: The ISI Analytics team partnered with the
Better 911 Call Visibility Results in Cost Savings & Easier Compliance
The Problem: A global technology company was receiving large and unjustified vendor invoices relating to 911 calls. The Solution: Infortel Select’s enhanced calling activity reporting, including 911 alarm reports using call detail record search. Result: With Infortel Select, the customer was able to justify or dispute charges with accurate information. “We could not identify
Hybrid Calling Environments Require Robust Reporting & Analytic Tools
ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience
Enterprise Connect 2023 Recap
From Webex updates to MS Teams 2.0 We’re Highlighting Enterprise Connect Innovations and Announcements. Enterprise Connect 2023 is in the books, and the ISI team was there in the Expo Hall, where we met and chatted with many customers, partners, and industry professionals. AI dominated the conversation at EC2023 this year, but additional and related
3 Ways Enhanced CDR Reporting Helps Hospitals Reduce Readmissions & Avoid Millions in Fines
Calls are an important part of a patient’s journey, and call detail records reporting and analytics can help optimize patient experience and improve outcomes after discharge from care. Patients want clear communication. They do not want to wait endlessly on hold to get answers to important questions about their health. Hospitals also want to improve
The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold
We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”
ISI Launches UC Analytics for Microsoft Teams to Enhance Visibility
CHICAGO – ISI, the UC Analytics Company™, today announced UC deployment support for Microsoft Teams via the Microsoft Graph API. This critical integration allows ISI to support the analytics and data reporting needs of enterprises at every stage of their Teams deployments. Already, ISI is supporting Teams implementations in financial services, healthcare, retail, government, and