Category: Cisco

ISI Invited to Cisco Live 2024 Collaboration Village

Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6 Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing

How Hunt Group & Queue Analytics Help Boost Productivity

The Problem: A national health insurer was struggling to increase efficiencies in departments managing high call volumes. Their existing contact center solution was not only expensive but also increasingly difficult to maintain. They needed a cost-effective alternative that could handle complex call traffic without sacrificing performance. The Solution: The ISI Analytics team partnered with the

Better 911 Call Visibility Results in Cost Savings & Easier Compliance

The Problem: A global technology company was receiving large and unjustified vendor invoices relating to 911 calls. The Solution: Infortel Select’s enhanced calling activity reporting, including 911 alarm reports using call detail record search.   Result: With Infortel Select, the customer was able to justify or dispute charges with accurate information. “We could not identify

Gaining Complete Agent Call Visibility with Enhanced UC Analytics

The Problem: A financial services company’s collections department was falling short of its performance metrics. Some agents were bypassing the system to avoid customer interactions, resulting in frustrated customers and poor overall performance. The core issue: management lacked comprehensive visibility into agent calling activity, leading to inefficiencies and missed revenue opportunities. The Solution: The ISI

Complete Caller Journey Visibility for Multiplatform UC Environments Coming Soon

Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within

Hybrid Calling Environments Require Robust Reporting & Analytic Tools

ISI Delivers… One Reporting & Analytics Platform capturing caller journey across multiple Cisco Platforms such as Cisco UCM, WebEx, CUBE, SME and UCCX   Cisco Live! 2023 was an amazing event! We announced our Cisco Multiplatform End-to-End Caller Journey Analytics Solution. We were able to get some helpful feedback on our upgraded portal user experience

ISI Supercharged in 2023 – An Overview From Our CEO, Jason Forehand

Hi, we’re ISI.   If you’re here, you’re probably considering our product for CDR reporting and analytics or at least are interested in learning more about what ISI does. Thank you for visiting! The advent of unified communications has changed the way businesses communicate with their employees, customers, and partners. While UC innovations have improved how

ISI Invited to Cisco Live 2023 Collaboration Village

Cisco Live 2023 returns to the Mandalay Bay Convention Center in Las Vegas from June 4 – 8, 2023, and ISI will be back in the Collaboration Village throughout the event! Cisco Live is widely acknowledged as the premier event for education, inspiration, and community for technology professionals. The Collaboration Village is one of two