We recently hosted an ISI Analytics Office Hours session focused on getting more value out of Report Field Attributes in our new reporting engine. If you weren’t able to join live—or just want a quick refresher—this recap gives you an easy way to catch up and see how small changes to field settings can make
Calls are a critical part of every patient’s journey. From discharge planning and follow-up to chronic care management and pharmacy outreach, patient calls often determine whether people stay on track—or bounce back into the hospital. At the same time, hospitals continue to face financial pressure from Medicare readmission-related penalties and other value-based purchasing programs. Even
We’re excited to announce that ISI Analytics is a proud sponsor of WebexOne 2025, taking place this year in beautiful San Diego! This annual event brings together the best minds in collaboration, customer experience, and innovation—and we’re thrilled to be part of it. 🚀 See What’s New: Our Webex Queue Dashboard
We are excited to announce that ISI Analytics will be a proud sponsor of the Collaboration Village at Cisco Live 2025, happening from June 8-12 in San Diego. Cisco Live is the ultimate event for IT professionals and industry leaders to gather, learn, and explore the latest advancements in technology. As part of
Boost operational efficiency, enhance employee productivity, and elevate customer experience with robust analytics, customized reporting, and advanced features that go beyond native UC analytics.
Cisco Live 2024 Returns to Mandalay Bay in Las Vegas, June 2-6 Cisco Live, the premier event for technological education, inspiration, and community, is set to reconvene at the Mandalay Bay Convention Center in Las Vegas from June 2 to June 6, 2024. Once again, ISI is honored to participate in the Collaboration Village, showcasing
How to use Call Queuing to Unlock Cost Savings and Improve CX
The Problem: A national health insurer was struggling to increase efficiencies in departments managing high call volumes. Their existing contact center solution was not only expensive but also increasingly difficult to maintain. They needed a cost-effective alternative that could handle complex call traffic without sacrificing performance. The Solution: The ISI Analytics team partnered with the
The Problem: A global technology company was receiving large and unjustified vendor invoices relating to 911 calls. The Solution: Infortel Select’s enhanced calling activity reporting, including 911 alarm reports using call detail record search. Result: With Infortel Select, the customer was able to justify or dispute charges with accurate information. “We could not identify
The Problem: A financial services company’s collections department was falling short of its performance metrics. Some agents were bypassing the system to avoid customer interactions, resulting in frustrated customers and poor overall performance. The core issue: management lacked comprehensive visibility into agent calling activity, leading to inefficiencies and missed revenue opportunities. The Solution: The ISI