Category: CDR Reporting

Webex Calling Native CDR Reporting: Key Features, Use Cases, and Limitations Compared to ISI Analytics

  As organizations continue shifting to cloud calling platforms like Cisco Webex Calling, the need for reliable call detail record (CDR) reporting becomes increasingly critical. While Webex Calling provides native CDR capabilities, many businesses quickly discover gaps in functionality, usability, and long-term analytics that can hinder operational insight. This article breaks down Webex Calling’s native

Mastering Call Record Search with ISI Analytics

    If you’ve ever found yourself needing a detailed look at your organization’s call activity, you’re not alone—and ISI Analytics has made it easier than ever to access, customize, and export call data with our new report engine. In our latest Customer Success Office Hours session, Adam Vicencio takes you step-by-step through the Call