Account Manager

Account Manager

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Position Details


Reports To:
VP, Sales & Strategic Alliances

Unified Communications & Contact Center

Undergraduate/BA/BS or equivalent combination of experience and education

Exemption Status:
Exempt (Full-time; 40+ hours per week)

Travel Requirements:
100% Remote, travel as needed

About Us

At ISI Analytics, we specialize in delivering cutting-edge analytics solutions that provide actionable insights into the caller experience across Microsoft Teams, Webex Calling, and Cisco call queue platforms. Our platform empowers organizations to optimize their call handling processes, enhance customer satisfaction, and improve operational efficiency. We are passionate about innovation and are dedicated to helping our clients succeed by leveraging advanced analytics.

The Role

We are looking for a high-performing Account Manager. The successful candidate will meet our customer acquisition and revenue growth objectives.


The Account Manager must have a passion for helping customers realize value through a SaaS based Analytics platform. The workforce has changed in less than 12 months forcing companies to reassess how they measure success in a remote workforce environment. The Account Manager will help companies understand what they’re missing and how it’s negatively impacting their business by not having a Queue Analytics solution in place.


As a highly skilled communicator and experienced salesperson, the Account Manager must also be able to translate complex and technical solutions into engaging and compelling conversations with partners, direct audiences, and existing customers.

Key Responsibilities

  • Prospecting and Lead Generation: Identify and target potential clients who can benefit from our caller experience analytics solutions. Utilize various channels to generate leads, including networking, cold calling, email campaigns, and industry events.


  • Sales Presentations and Demos: Conduct compelling presentations and product demonstrations to prospective clients, highlighting the value and benefits of our analytics platform tailored to Microsoft, Webex, and Cisco calling environments.


  • Relationship Building: Develop and maintain strong relationships with key decision-makers and influencers within target organizations. Understand their unique needs and challenges to provide customized solutions.


  • Sales Strategy and Planning: Collaborate with the sales team to develop and execute effective sales strategies. Set and achieve ambitious sales targets and quotas.


  • Negotiation and Closing: Lead negotiations with potential clients, addressing objections and ensuring the best possible terms. Close deals to meet or exceed sales targets.


  • Market Insights: Stay up-to-date with industry trends, competitive landscape, and emerging technologies related to call center analytics. Provide feedback to the product development team to enhance our offerings.


  • CRM Management: Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM system. Prepare regular reports on sales performance and forecasts.

Who You'll Work With

This is an exciting time to work with top Cisco, Webex & Microsoft Systems Integrators, enterprise customers directly as well as our existing enterprise customers.  We have a collaborative team that meets weekly to share success stories within each of their own territories. We have a mature Partner Enablement model that will guide you on a path for success. We have existing teams in place that are focused on helping you set meetings allowing you to focus on supporting their decision-making process. Our Teams work hard, play hard and have fun doing it!


What Will Enable Your Success

  • The successful candidate will be able to manage growth in a territory leveraging an extensive reseller network with new and existing relationships.
  • Ability to convey ISI’s value to leadership who are hyper focused on understanding their customer journey as well as understanding their employee productivity
  • Work with existing and new ISI Partners on bringing awareness of ISI solutions to displace competition and demonstrate benefits of working with ISI.
  • Effectively present, position, and articulate the value of ISI’s Queue Analytics solution to both Partners, their prospective End-User as well as well as working with enterprise customers directly.
  • Proven track record of forecasting and managing key account metrics within
  • Seek new opportunities by ways of social media, Internal ISI outlets, and previous relationships.
  • Working with Manufacturer Partner Reps at Cisco and Microsoft who support assigned partners and generating partner opportunities within their respective book of business.
  • Working within Partner specialized vertical groups to expand ISI’s vertical reach by developing relationships and opportunities of ISI’s vertical focused solutions.

Who You Are

  • Experience: Minimum of 3-5 years of experience in SaaS Sales, with a focus on selling analytics solutions or related technology products. Experience in the call center or customer experience industry is highly desirable.


  • Knowledge: Strong understanding of Microsoft Teams, Webex Calling, and Cisco call queue platforms and the challenges associated with managing caller experiences on these platforms.


  • Skills: Excellent communication, presentation, and negotiation skills. Ability to convey complex technical concepts in a clear and compelling manner.


  • Self-Motivated: Highly driven and self-motivated with a proven track record of meeting and exceeding sales targets.


  • Analytical Mindset: Ability to understand and analyze customer needs and translate them into effective solutions.

Why ISI?

  • ISI offers a competitive base salary commensurate with experience and a bonus plan
  • Flexible Work from Home Policy available
  • Full benefits package including medical, dental, and 401k plans
  • Generous Paid Time Off (PTO) policy to ensure a solid work/life balance
  • At ISI we hire driven, dedicated individuals who want to be part of a team. Our working environment encourages employees to excel. We believe in rewarding our staff for exceptional work.

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    ISI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. ISI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.


    We Live By Our Values


    At ISI, we want you to be your authentic self. We also want you to accept others for who they are. We believe that honest and empathetic communication is the best way to cultivate trust and meaningful relationships, which is critical to a healthy and sustainable work culture.


    Curious people thrive in our culture. We love questioning the status quo and looking for better ways to do things. We never stop learning or preparing for the future. At ISI, we depend on creative individuals who aren’t afraid to speak up and challenge old paradigms. This is how we drive innovation.


    Integrity is our compass. It keeps us on our path, even though uncertain and challenging times. It’s how we treat our customers, our employees, and our community. We wouldn’t have lasted four decades without it. It means being humble and courageous. A learner and a leader. It means working for the betterment of yourself, your team, and customers at the same time.

    "We want people on our team to always stay curious. Curiosity is the driving force behind creativity, and is vital to keeping a technology company like ours innovative and competitive."

    Jason Forehand

    Chief Executive Officer


    Our Benefits

    In addition to offering a supportive, high-energy & fun work environment, we offer a competitive salary structure and comprehensive benefits package. Our benefits include:

    Health, Dental, Vision, Life, and Short-term and Long-term disability insurance

    Tuition & Professional Development Reimbursement policies

    401k Plan and Company Match

    Identity-Theft coverage (LifeLock)

    Flexible spending benefit plans for health, dependent care, transit, and parking expenses

    Paid Time Off (PTO)

    Flexible work-from-home policy

    On-site Fitness Center

    "ISI is a great place to work – we have a tight-knit, collaborative culture, with leaders that provide mentorship while still allowing independence. After 32 years, I am more excited than ever to be part of this team and its future."

    Kathy Learnan

    Director of Customer Support