When organizations consider migrating to a cloud-based unified communications (UC) solution like Webex, they are often drawn to the amazing features that are truly transforming how teams collaborate. However, Webex doesn’t always offer all the features that an organization might need when it comes to analytics. While Contact Center solutions provide comprehensive analytics, they can
How to use Call Queuing to Unlock Cost Savings and Improve CX
Today’s UC environments are complex, with enterprises using a variety of calling platforms. There’s probably some legacy calling platforms implemented in the past that might still serve their purpose. You may have inherited different calling platforms during a merger or acquisition giving rise to some integration challenges. You may have different departments or teams within
ConvergeOne, the premier IP-enabled, solutions-led, customer experience company, recently selected ISI as its preferred CDR reporting and cost allocation service provider. ISI’s Infortel Select gives ConvergeOne Cloud Experience (C1CX) customers enhanced operational reporting and cost analytics, which aligns with ConvergeOne’s mission to enable great customer and employee experiences. “We are excited to partner with ISI
Hi, we’re ISI. If you’re here, you’re probably considering our product for CDR reporting and analytics or at least are interested in learning more about what ISI does. Thank you for visiting! The advent of unified communications has changed the way businesses communicate with their employees, customers, and partners. While UC innovations have improved how
SSO helps organizations avoid costly password resets, reduce password fatigue, and increase cyber security posture.
Overview Leading Recreational Vehicle (RV) retailer 180+ locations 42 states Each dealer location handles new and used RV sales, rentals, service, and customer support Challenge Needed real-time visibility into Hunt Group activity at each store Infortel Select Solution Leverage Native Call Queuing for Hunt Group management Results Real-time, single-dashboard Hunt Group Native Call Queuing activity
The terms “data” and “information” – although similar – really don’t mean the same thing.
With ISI’s UC Analytics many state and local governments have responded by augmenting their communication platform with advanced, on-demand analytics capabilities
In Cisco UC environments, hunt groups are a popular alternative to full-fledged contact center platforms. Often more cost-effective than their higher-end counterparts, hunt groups still meet the same fundamental business requirements for call handling, wait time, and overall customer experience measurement. And yet, enterprises need better historic reporting – and real-time visibility into Native Call
