Blog – ISI

Hunt Groups to the Rescue at Cisco Live

Plus the exciting future of call data analytics in this short preview of Jason Forehand’s Cisco Live 2022 Session.

Infortel Select Now Available in Webex App Hub

Infortel Select helps power enterprise cloud migrations through advanced Webex Calling analytics and is now listed on Cisco’s Webex App Hub

The “New Age of Voice.” A Few Minutes with Analyst Jon Arnold

We recently caught up with Jon Arnold, principal analyst of J Arnold & Associates, to discuss his NoJitter.com article, “Why the New Age of Voice Will Create New Business Value.”

Re-imagining the “Single Pane of Glass” with UC Analytics

The terms “data” and “information” – although similar – really don’t mean the same thing.

Public Sector

Advanced UC Analytics Playing Key Public Sector Role

With ISI’s UC Analytics many state and local governments have responded by augmenting their communication platform with advanced, on-demand analytics capabilities

Maximizing Your Cisco Hunt Group’s Value

In Cisco UC environments, hunt groups are a popular alternative to full-fledged contact center platforms. Often more cost-effective than their higher-end counterparts, hunt groups still meet the same fundamental business requirements for call handling, wait time, and overall customer experience measurement. And yet, enterprises need better historic reporting – and real-time visibility into Native Call

ISI Launches UC Analytics for Microsoft Teams to Enhance Visibility

CHICAGO – ISI, the UC Analytics Company™, today announced UC deployment support for Microsoft Teams via the Microsoft Graph API. This critical integration allows ISI to support the analytics and data reporting needs of enterprises at every stage of their Teams deployments. Already, ISI is supporting Teams implementations in financial services, healthcare, retail, government, and

Does Microsoft Teams give you the application visibility you need?

As Microsoft® Teams proliferates within enterprise voice networks, ISI UC Cloud Analytics give business managers and IT departments unmatched reporting visibility into Cisco, Avaya, and other on-premises UC platforms already in place. In April, Microsoft reported that the number Microsoft Teams daily active users had climbed to a staggering 145 million. This followed last year’s

Enhance Cisco Contact Center Visibility, Make Better Decisions

A report by Contact Center Week, “The Future of the Contact Center: A Forecast,” found that, “Although (businesses) are emphasizing digital to a greater extent than ever before, 89% of companies believe phone communication will still play a role in the contact center of the future.” Moreover, said the report, “collecting and actioning” (contact center)

Improving Cisco Contact Center Customer Experience – Beyond the Limitations of Native Reports

Customer experience (CX) is critical to long-term success. Happy customers drive sustainable business growth, adding to your bottom line through retention and referrals. Dissatisfied customers can have the opposite effect, potentially destroying your brand’s reputation overnight. According to the Harvard Business Review, increasing customer retention as little as 5%, could boost the bottom-line profits of

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