Blog – ISI

ISI Invited to Cisco Live 2023 Collaboration Village

Cisco Live 2023 returns to the Mandalay Bay Convention Center in Las Vegas from June 4 – 8, 2023, and ISI will be back in the Collaboration Village throughout the event! Cisco Live is widely acknowledged as the premier event for education, inspiration, and community for technology professionals. The Collaboration Village is one of two

Enterprise Connect 2023 Recap

From Webex updates to MS Teams 2.0 We’re Highlighting Enterprise Connect Innovations and Announcements. Enterprise Connect 2023 is in the books, and the ISI team was there in the Expo Hall, where we met and chatted with many customers, partners, and industry professionals. AI dominated the conversation at EC2023 this year, but additional and related

From Start to Finish: A Simple Way to Improve Customer Call Experiences

Better visibility into customer call paths can significantly impact service quality A healthcare setting, and the circuitous routes some callers were taking as they traversed hospital departments and staff, offers a window into how one medical facility employed advanced cradle-to-grave call reporting to improve patient happiness and well-being, increase return visits, and elevate staff

Gauge Call Agent Productivity with Cisco UCM Hunt Groups and Native Call Queuing

Does your organization have visibility into the productivity of your employees and departments when it comes to inbound calls? Can you easily identify those individuals who need training or the departments that are overwhelmed with calls during certain times of the day? Contact centers provide at-a-glance insight into agent availability and productivity metrics, but they